FREQUENTLY ASKED QUESTIONS
Do you have questions about our services? Please review the responses to the most commonly asked questions below, and if you still have further queries, contact us.
Before your medical examination
Here are some common questions we receive from clients before their medical examination:
The immigration medical examination process usually takes 1-2 hours. Family files with multiple applicants may take longer.
Fees for immigration medicals are listed on the respective country pages. You can navigate to these pages via the Immigration Medicals option in the menu bar.
Be advised in some cases additional tests may be necessary and will incur an additional fee. All testing is conducted in accordance with guidelines set by the immigration authorities.
The requirements for each country are listed on their respective pages. You must review them. At the very least we require your original passport, medication details, medical history and COVID vaccination certificate. However certain countries require more information, please review the country-specific page on our website.
Applicants are advised to wear easy to change clothing with minimal pins. A blood test is usually required – please ensure sleeves are loose enough to be rolled up past the elbow.
Do not wear jewellery and applicants with long hair should bring a hair clip or band to keep their hair up.
No preparation is necessary. We understand that medical examinations can feel stressful, but don’t worry, we have a friendly, professional environment and our staff will be more than happy to explain each step of the process. The physician will also review you in a private room. All discussions are private and confidential. A chaperone is also available.
No, you are not allowed a friend or relative if you are above 18 years old. Applicants who require assistance (e.g. a physical or intellectual disability) are allowed one accompanying guardian. Applicants 18 years and under are allowed one guardian only. Applicants aged under 16 will require a guardian to also sign the consent forms on their behalf.
You do not need to fast. Please eat and drink as normal, and take all your regular medication as prescribed.
We recommend bringing a small toy or a book to occupy young children while they are in the waiting area. Please note we only allow one adult guardian to accompany the child inside during the medical.
Yes, there are female staff in every department including nurses, lab staff and radiographers. If you require a female doctor for the examination, please request this when making an appointment.
Chaperones are also available.
Menstruating applicants are advised to wait until they have completed menstruation before attending an immigration medical.
A urine sample may be required. You can bring a bottle of water with you or filtered water is also available on site.
We are not authorised to comment on the impact of medical conditions on visa approval. Visa suitability is determined by immigration departments only – panel physicians are not involved in the deliberation process.
No, we are not allowed to transfer results from a previous examination to a new examination, even for the same country.
In some cases, Australian visa applicants are able to contact their visa officer to reuse previous medical examination results for a different Australian visa application. For these cases, applicants must contact the visa officer directly before undergoing a new examination and await confirmation.
After your medical examination
Here are some common questions we receive from clients after their medical examination:
We submit all medical reports within the timeframe stipulated by the immigration departments. These reports are then reviewed by the immigration team. Your account is updated after the immigration team has processed your medical. We are unable to comment on current processing times.
Once a medical examination has been submitted, further queries must be directed to the immigration authorities.
If we have found something that requires further investigation or tests, we will contact you. If the immigration team requires further information, they will email you or update your application account with instructions. Please contact us if instructed to do so by the immigration authorities.
If you have received an e-mail from the department requesting you to contact us, this usually means they require additional information. Please call us and give us your HAP/IME/UMI/NZER ID (this can be found on your money receipt) and we will guide you further.
We are not authorised to comment on whether another medical is necessary. Previous reports cannot be used to fulfill a new medical request. For these cases, applicants are advised to contact the immigration department directly as soon as possible and await further instructions.
The information provided above is accurate at the time of writing. Applicants are also advised to check respective immigration department websites for up to date information.